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Privacy Policy

How We Use Information You (the Visitor) Supply

There are a number of places on the Cleveland Museum of Art website where it may be necessary to collect information from the visitor in order to provide additional requested services. These currently include the following areas:

TO MAKE:

  • A comment on the website
  • A comment on the museum
  • A request for information
  • A donation or commemorative gift

TO PURCHASE:

  • A membership
  • Items from the museum’s online store (a third party vendor)
  • Tickets online (a third party vendor)

TO SCHEDULE:

  • A group tour
  • A distance learning lesson

TO RECEIVE:

  • An email newsletter
  • A customized home page on the website

How the Museum Uses Personal Information

The Cleveland Museum of Art recognizes and respects the visitor's right to privacy.  The museum does not exchange or sell email addresses or telephone numbers.

With regard to online purchases of tickets and items from the museum’s online store, personal information will only be retained to fulfill orders and facilitate service. If a visitor indicates that they are willing to be informed of products and promotional offers, their email address will be retained.

With regard to donations or the purchase of a membership online, information is collected that is necessary to process the request and includes the following: name, address, telephone number, email address, credit card number. Information is retained to facilitate service to inform the donor/member of special information specifically for them.

With regard to scheduling tours and distance learning lessons, information is collected that is necessary to process the request, including name and email address. Personal information will be retained to facilitate service and to inform the visitor of special information via email.

With regard to email newsletter and customized home page requests, information is collected that is necessary to process the request, including name, demographics and preferences and email address. Personal information will be retained to facilitate service and to inform the visitor of special information via email.

Information Collected Automatically

In addition to the information you supply to us, the museum collects certain information automatically. Web servers automatically record the IP address of visitors to this site, date and time of visit, web browser used, and pages visited. This information is used for server and network operations and to better understand how visitors use this website. Any statistics compiled from this information will not include personal information.

Cookies

Cookies are small pieces of data, stored in your browser by our site, principally used to identify successive requests as originating from the same browser session. Most of this site will operate perfectly well if your browser does not accept cookies; exceptions are some parts of the customized home page and the membership purchase and donation system. If cookies are not acccepted, the visitor will have to re-enter certain preferences when revisiting parts of the site.

The Museum’s Online Policy Regarding Children

Sites and pages designed for children under the age of 13 will not ask for nor provide space to enter personal information.

Credit Card Security

The Cleveland Museum of Art assures visitors that reasonable effort is made to safeguard all transactions on the website. All credit card information is encrypted at all stages from your browser to our systems, and no credit card information is retained on our web servers. In addition, appropriate physical, electronic, and administrative procedures have been put in place to safeguard and secure all information gathered online.

Third Party Vendors

The Cleveland Museum of Art may engage third-party vendors to manage the website and to facilitate service to customers and visitors. Vendors are restricted from the unauthorized use of museum information and they are required to maintain the confidentiality and security of this information.

Links to Other Websites

The Cleveland Museum of Art website (www.ClevelandArt.org) contains links to other websites which are not under our control. The Cleveland Museum of Art is not responsible for privacy policies or content of these websites.

Contact Information

If you have any questions or concerns about this policy or any aspect of our website, please “Send a comment” from the footer of the homepage.