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ArtLens Download Instructions

The ArtLens app is free, and is available via the App Store for iPhone and iPad, and available via the Google Play Store for Android devices.

 

Download the ArtLens app on your iPhone or iPad

While you're at home, or on another robust Wi-Fi network:

  • Check your hardware. ArtLens requires iOS 9.0 or higher.
  • Download ArtLens from the App Store. (If you don't have an Apple ID, you will need to create an account.) Search for 'ArtLens' from your iPad or visit https://itunes.apple.com/us/app/artlens/id580839935.
  • Launch ArtLens.
  • When prompted by your device to allow ArtLens to access your camera and location, please select 'Allow' so that the scanning and Near You Now functions work properly.
  • Explore. You'll be able to see thousands of objects, take and create tours, and enjoy hundreds of videos and quick facts.

 

Download the ArtLens app on your Android device

While you're at home, or on another robust Wi-Fi network:

  • Check your software. Confirm that your Android device is running version 4.4 or higher.
  • Download ArtLens from the Google Play Store. (If you don't have a Google account, you will need to create one.) Search for 'ArtLens' in the Play Store or visit https://play.google.com/store/apps/details?id=org.clevelandart.artlens&hl=en.
  • Launch ArtLens.
  • When prompted by your device to allow ArtLens to access your camera and location, please select 'Allow' so that the scanning and Near You Now functions work properly.
  • Explore. You'll be able to see thousands of objects, take and create tours, and enjoy hundreds of videos and quick facts.

 

We recommend that you download ArtLens before you visit the museum, so you can get started as soon as you arrive. If you download ArtLens at the museum, the North Lobby and Ames Family Atrium have benches/seating and Wi-Fi access.

 

Bring Your Device to Visit

Before you leave home for the museum:

  • Ensure your device's protective case does not block the camera.
  • Check your privancy settings to ensure that ArtLens has access to bluetooth, camera, and location. Select 'Allow' so that the scanning and Near You Now functions work properly.
  • Don't forget to charge your device before you arrive. 

When you get to the museum's North Lobby:

  • Turn ON Bluetooth.
  • When at the museum - you must be on the ArtLens Wifi network in order to hear videos, use scanning and wayfinding features.
  • If prompted by your device to allow ArtLens to access your camera and location, please select 'Allow' so that the scanning and Near You Now functions work properly.

 

Having problems downloading or have additional iPad questions?

Email galleryone [at] clevelandart.org